More Staff Less Crash
January 3rd, 2014 by flanewsThe state is hiring More than 300 people over the next three months to help overcome problems with a new computer system for unemployment benefits. As Matt Horn reports, the 63 million dollar system has yet to live up to expectations.
The state’s new 63 million dollar online unemployment system has experienced a multitude of massive problems, leaving Floridians in limbo as they wait for their benefits to be processed.
“It seems like it will work out, but its just taking a little longer than I thought it would,” said Roosevelt Jackson.
Similar complaints have been heard across the state since October.
“They can’t get on, they got to call the 1-800 number, get help with it. But, I didn’t have that problem,” said Keyon Singletary.
As the state tries to get the unemployment site fully functioning they will hire more than 300 new employees.
The state continues to withhold 3-million dollars from the vendor, Deloitte and continues enforcing a 15-thousand per business day penalty.
Department of Economic Opportunity Director Jesse Panuccio says if the vendor is unable to fix the system, the state will look elsewhere for a solution.
“Our number one priority is getting claimants’ paid; we need to get this system fixed and fixed now,” said Panuccio.
100 employees who review the claims will be hired in January and February with an additional 50 in March. Another 80 will be added to call centers to help a high volume of calls generated by the computer problems.
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