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Three thousand parents contacted the state’s temporary hotline with questions about FCAT 2.0.

The hotline was up for about a month before being shutdown at the end of June. It was set up to help parents who had concerns about their students’ FCAT scores. Kelly Seay, the Deputy Director of Education Relations for the Department of Education says the call center will be a key component as the state changes the way it tests and grades students.

“I think what we’re experiencing is a lot of unknown. I think the communication hasn’t really been there so what we are trying to do is get more information about the changes and about the new standards,” said Seay.

The hotline will be reactivated in Mid-July when the Department of Education releases its school grades.