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Florida’s Department of Children and Families is pointing people to the web to lighten the load on its call center.

The number of calls to the state’s food stamp hotline double last month to three million with 1.7 million Floridians receiving food stamps. The increased need is taking a toll on hotline operators. Today DCF Secretary George Sheldon joined Governor Charlie Crist to launch the “My Access Account” website. The site allows people to check the status of their food stamp applications and Medicaid accounts. Sheldon said DCF will spread the word to people put on hold.

“We’re actually going to be putting on our call center voicemail to drive people to the web. Drive people to “My Account” so they can begin doing things for themselves,” said Sheldon.

Besides allowing people to check their food stamp and Medicaid status, the site also allows people who qualify for to print temporary Medicaid card. To access the site go to www.myflorida.com/accessflorida